Frequently Asked Questions
I bought these Omron Bluetooth-connected models BP786N, BP761N, BP653 or BP654 from overseas but not able to find them on Omron connect app in India.
The mentioned models are only for sale in the US and Canada. Due to regulatory situation in different countries, the app for use with Omron Bluetooth-connected models differs and may not be available for use locally. Omron Wellness app is only available in US and Canada for use with the US models that are not registered for sale in India. Omron connected models BP786N (10 series), BP761N (7 series), BP653 (10 series) or BP654 (7 series) can only be sync-ed with OMRON Wellness App (for US and Canada).
Please email callcentre@ap.omron.com if you have any other questions.
May I use the Omron connect app with Evolv Wireless Upper Arm Blood Pressure Monitor (BP7000)?
The mentioned models are only for sale in the US and Canada. Due to regulatory situation in different countries, the app for use with Omron Bluetooth-connected models differs and may not be available for use locally. BP7000 can only be sync-ed with OMRON connect App (downloaded from US and Canada App Store).
Please email callcentre@ap.omron.com if you have any other questions.
I am not able to pair my HEM-7600T Smart Elite with the Omron connect app.
1. Ensure that the Omron connect app is downloaded under the local country app store setting.
2. Check that your device and operating system is compatible with the app. You can check this information at https://www.omronconnect.com/general/
3. Please email our Customer Service at callcentre@ap.omron.com if you need further assistance.
What happens if I take a reading before pairing it to my mobile device?
If you take a reading before pairing the monitor with your mobile device, all readings taken previously will be lost.
How do I use this Bluetooth-connected blood pressure monitor Smart Elite+ HEM-7600T with multiple users?
Yes, Smart Elite+ HEM-7600T can be used by multiple users. The same blood pressure monitor can be synced with multiple mobile devices.
For both models, after a reading is taken, be sure to sync the reading with the desired mobile device. Once that is done, the same reading cannot be transferred to another mobile device. Hence you can repeat the same process with a different user and different mobile device.
Please email callcentre@ap.omron.com if you have any other questions.
